Butuan City implements efficient BOSS with new queueing system
By Mariesh F. Celedeña
BUTUAN CITY (PIA) — As the 2026 Business One-Stop Shop (BOSS) commences, the city government of Butuan implements a new queueing system designed to fast-track business transactions and reduce long lines and bureaucratic red tape.
This initiative underscores the local government’s commitment to enhancing the ease of doing business in the city, allowing clients to process their business transactions easily.
Through BOSS, the city government provides a centralized venue where business owners may renew or register their businesses without the need to go to multiple government offices, such as the Bureau of Fire Protection (BFP), Bureau of Internal Revenue (BIR), Department of Trade and Industry (DTI), and others.
According to the Butuan City Business Permits and Licensing Department (CBPLD), the newly introduced queueing system aims to bring order and predictability to the renewal process. Under the system, applicants will be given clear turn allocations based on their transaction type, which is expected to shorten waiting times and help avoid overcrowding. The services include assessment, payment, release of business permits, and issuance of clearances from related offices.
It also shared that on January 2, the department was able to issue 280 business permits. The first 100 business owners who availed of the services of BOSS received complimentary wall clocks from CBPLD.
According to Attorney Moshi Ariel S. Cahoy, head of the City Business Permits and Licensing Department (CBPLD), online or digital payment options is available during the 2026 Business One-Stop Shop (BOSS) to promote convenient transactions for entrepreneurs and business owners who prefer to pay online and process their renewal online.
“The city’s approach aligns with nationwide efforts to streamline business permit and licensing systems, as mandated by national guidelines to improve transparency, efficiency, and investor-friendliness,” Attorney Cahoy said. “By consolidating these services, the city hopes not only to simplify regulatory compliance but also to attract more investors and support local economic growth.”
He added that this year’s business permit is printed on board paper with enhanced security features to avoid falsification, and a new design is available for the business registration plate.
The BOSS, scheduled to operate until January 31, is available on the second floor of Robinsons Place Butuan. The CBPLD also reminds business owners and entrepreneurs to prepare requirements for a hassle-free business permit application and renewal, and avoid repeat visits due to incomplete documents, which could result in delayed processing. (MFC, PIA Caraga, with a report from BCPLD)
